By placing an order on this website you are agreeing to the terms and refund policy.

ORDERING

Once an order is placed it cannot be modified or cancelled by the customer, orders go immediately into our automatic fulfilment system which we are unable to interfere with. If you have made an order in error, you have the possibility to return the goods after delivery.

TAXES AND IMPORT FEES

Orders shipping within the UK include applicable VAT.

Customs invoice? Please pay the carrier directly to avoid any delays with your delivery. You can then email us the payment receipt and we will process a refund for the charges back through your order. Claims for customs refunds must be sent before or within 7 days of delivery.

Returns: Import charges are non-refundable.

Wholesale: Duties and customs are the recipients responsibility.

DELIVERY

If an order is returned because of a refused, unclaimed or unsuccessful delivery, all shipping costs and associated import fees and charges will be deducted from a refund.

WARRANTY

• You must notify us within 5 working days from delivery of any product defects.
• We cannot be held liable for damage caused to personal property whilst using our products.
• This warranty does not cover marked fabrics, loose stitching or general wear and tear from use.
• If you experience any problems with a product after purchase, please contact us and we will do our best to help.

COLOURS AND MATERIALS

While we have tried to accurately display the colours and tones of our products on our website, the actual colours you see will depend on your screen and may not be accurate.

Our products are made from natural materials so some inequalities of materials and colours are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

PROMOTIONS / SALES

Sale items are final and non-returnable. For any live promotions, complimentary items are strictly limited to one per order while stocks last.

COPYRIGHTS

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden.